All transactions will be handled securely by our partner ShareIt!. For support in ordering and payment matters please visit the customer care center of our service partner ShareIt!

We provide the following payment options:

• Credit card (MasterCard, Visa, American Express, JCB, Diners Club, Solo/Switch/Maestro (only if issued in UK)
• Bank / Wire Transfer
• PayPal
• Giropay (online wire transfer)
• Check
• Cash - Prepayment
• iDEAL (Netherlands)

Step 1: FAQ / Forum

Do you have any question or problem with UltraMixer? First have a look here:

• FAQ (Frequently Asked Questions)
• Forum (UltraMixer users discuss anything around UltraMixer)

Step 2: UltraMixer Support Team

In case the FAQ and the forum couldn't give you an answer, our support will assist you by using the following contact formular. In order to provide quick and competent help, please give us detailed information about the following issues:

• What is you order number?
• What is your concrete question or problem?
• Describe exactly how problems affect the program flow. Screenshots may help us.
• Give detailed information about: UltraMixer version (e.g. UltraMixer Professional 2.1.2), operating system, memory size, music formats, ...

We speak speak English and German.

Support-Plan:

• inquiries from Professional and Basic users will be answered in 3 days (very often in 1 day)
• inquiries from Free users will be answered in max. 7 days.
• For those who need a very fast answer there is a telephon hotline: 0900-1179856-01 (69 Cent/minute, probably different from mobil phones)

01/07/2009, 17:50
Subject:
Product:	Professional Basic Free None
Concern:
Name:
(Order no.:)
Email: